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888.321.0058
hi@adventrue.com
RETURN POLICY
AdvenTrue offers a return/refund on any retail purchase, regardless of the reason, whether purchased online at www.adventrue.com or through an authorized retailer, as long as the company is notified within 30 days once the retail customer initially receives the product. Retail purchaser is required to accomplish notification by giving purchase detail and the reason for the return by using the message form section on the AdvenTrue.com “Contact” page (find above). Upon receipt, a representative will contact the retail purchaser within five working days to determine whether AdvenTrue requires to have the product returned or not, and what form of reimbursement will be used.
SHIPPING POLICY
Thank you for visiting and shopping at AdvenTrue!
Shipment processing time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm CST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
*Free shipping on orders of $75 or more.
Shipment to P.O. boxes or APO/FPO addresses
AdvenTrue ships to addresses within the US*, US Territories, and APO/FPO/DPO addresses.
*Excluding South Dakota
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
AdvenTrue is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
AdvenTrue is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
AdvenTrue will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Call the phone number listed above
- Or alert us at the email listed above
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.